TO: Olmsted County Housing Authority participants regarding office hours

Income/household/interim changes

Should you be experiencing income or household changes, please visit RentCafe Housing Portal to update your income changes. Please provide all supporting documentation with this change. This paperwork may be emailed to your caseworker at the email address listed above, mailed to your caseworker at HRA, 2117 Campus Dr. SE, Rochester, MN 55904, or placed in the yellow drop box at the east end of the parking lot located outside the 2117 building. Please write "HOUSING" on all paperwork dropped off at the HRA. If your change results in a change in rent, you will be notified by phone or mail

Annual re-examinations

If you have an upcoming yearly re-examination, a notice will be emailed to you or mailed via USPS. Please complete the annual paperwork and provide all supporting documentation through the RentCafe Housing Portal.

If you are unable to complete your annual recertification through the housing portal, please reach out to your Housing Specialist for a paper copy of this packet.  This paperwork may be emailed to your caseworker at the email address listed above, mailed to your caseworker at HRA, 2117 Campus Dr. SE, Rochester, MN 55904, or placed in the yellow drop box at the east end of the parking lot located outside the 2117 building. Please write "HOUSING" on all paperwork dropped off at the HRA. Your caseworker will then send you a notification by mail of your new rental amount.

Rent payments

Your rental payment may be sent to OCHRA by 1) Mail at HRA, 2117 Campus Dr. SE, Rochester, MN 55904; 2) Placing in the rent drop box at the property office, or 3) Placing in the yellow drive-up drop box located at the east end of the parking lot, outside the 2117 building.

If paying by check or money order, please write your full name, address with a unit number, and HRA on the form of payment. Please do not mail cash.

HQS inspections

All Housing Choice Voucher participants are required to complete a Housing Quality Standards (HQS) inspection at least once every 24 months. These inspections ensure that your unit meets federal safety and housing quality requirements.

A Housing Specialist will contact you in advance to schedule your inspection and will provide the date and time. It is important that you or an authorized adult is available to allow access to the unit at the scheduled time.

Failure to complete the required annual inspection may result in a delay or interruption of housing assistance payments.

If you have questions or need to request a scheduling accommodation, please contact your assigned Housing Specialist.