1. What do I do when my income changes?
It is very important for all participants, whether chosen for the waiting list or currently receiving services, to report any changes in address or family composition to our office in writing. You complete the change form through Assistance Connect or fill out a change form.
2. When will my number be pulled for the waiting list?
For people who have applied for HCV, when their name reaches the top of the waitlist, and vouchers are available, preference is given to Gage 1st, VAWA, and other circumstances.
The client will be contacted via mail by the OCHRA office. In the letter sent out via mail, it will say that their name has reached the top of the waitlist and that they need to fill out the initial application and return back to the OCHRA office with all supporting documents within 14 days.
3. How do I do a virtual inspection (Housing Quality Standard inspection)?
The housing specialist will contact you to set up a time to complete the HQS. The housing specialist will email you a link with the Microsoft Teams meeting link. To make getting into the program easier, it is recommended that you download the Microsoft Teams app prior to the inspection date.
4. How do I submit documents electronically?
When submitting documents electronically, you can either use the Assistance Connect program or email the documents directly to your housing specialist. If you are wanting to email the documents to your housing specialist, please use the app Evernote Scannable to turn the pictures of the documents into a PDF.
5. Did you receive my paperwork?
If you are wanting to check to see if your paperwork has been received, please check the Assistance Connect program (if you submitted it via this way) or email the caseworker who sent you the paperwork directly.
6. I need more time to complete my paperwork.
Please email your housing specialist letting them know that you need more time to complete your paperwork.
7. How much is my rent?
Please log onto Assistance Connect where you can find this information. If you need log-in information, let your Housing Specialist know and they will send it to you.
8. My landlord gave me a rent increase, now what?
Send your housing specialist a copy of the rent increase letter so they can make the change. You will be mailed a new rent letter to show the new rent amount, or log onto Assistance connect to see this change.
9. I can’t afford my rent.
10. I want to move.
- Provide a written letter to your landlord, stating your Intent to Vacate; your lease states how far in advance you need to give this notice. Your OCHRA caseworker will need a copy of this letter as well.
- Your caseworker will mail a move-out letter to your current landlord to ensure that: You have given the landlord your Notice of Intent to Vacate at least 30 days in advance; you have paid all the rent you owe, and there are no damages to your unit.
- Steps 3- 5 are only if you are porting to a different county. Your OCHRA caseworker will send needed documents to the new Public Housing Authority, once received, your new Public Housing Authority will contact you.
- Once your request to move is approved, your OCHRA caseworker will contact you to schedule an appointment. At this meeting, you will receive any needed voucher or other paperwork from us. We will fax a copy of your information to the Public Housing Authority in your new city.
- Within seven to 14 days you can contact the new PHA to confirm that they have received and processed your information. Your new PHA will be able to answer any questions you may have about their program at that time.
11. I want to move; how much is my voucher?
Please see our payment standards located at olmstedcountyhousing.com Your voucher size will depend on your household. Our policy on bedroom sizes is one (1) bedroom for the head of household, spouse/significant other, and then one (1) bedroom for every two (2) people after that regardless of gender or age.
12. How do I port into Olmsted County?
- Your current Housing Authority will want to know if we are Billing or Absorbing - Olmsted County is currently accepting billing ports.
- You will need to get permission from your current Housing Authority.
- Your current Housing Authority needs to contact our Port Specialist, Sandra Nelson, to send the necessary Port paperwork.
- Once we have received your paperwork and everything is approved, you will be sent an application from Olmsted County to complete and return to us.
- After your application has been submitted, this would be the appropriate time for you to start your search for housing.
13. What do I do if I am having a problem with my Landlord?
If you are a current Housing Choice Voucher participant please call your housing specialist. If you are not currently receiving services from Olmsted Count Housing Authority please contact the Landlord/Tenant Hotline at 507-529-4111.
14. I would like to rent my house, what do I do?
Please contact the city of Rochester to obtain a current rental certificate. If you would like to rent to Housing Choice Voucher clients please contact Cari Kuehn at 507-328-7171.