Office Contact information

RE: HRA Office Hours and Contact Information

In an effort to protect our clients and prevent the spread of COVID-19, We ask that you call or email your caseworker when you have questions or concerns. Caseworkers' contact information is below.

Walk-in Hours

Please be advised that the Olmsted County HRA office located at 2117 Campus Drive SE has new office hours for Housing Choice Voucher recipients

Please feel free to leave a message via phone or email with HRA staff when the office is closed to the public.

Income/Household/Interim Changes:

Should you be experiencing income or household changes, please visit the housing rack at the entrance of 2117 Campus Dr. SE or for an online fillable form. Please provide all supporting documentation with the change form. This paperwork may be emailed to your caseworker at the email address listed above, mailed to your caseworker at HRA, 2117 Campus Dr. SE, Rochester, MN 55904, or placed in the yellow drop box located at the east end of the parking lot located outside the 2117 building. Please write "HOUSING" on all paperwork dropped off to the HRA. If your change results in a change in rent, you will be notified by phone or mail.

Annual Re-examinations:

Please complete the annual paperwork and provide all supporting documentation with the packet. This paperwork may be emailed to your caseworker at the email address listed above, mailed to your caseworker at HRA, 2117 Campus Dr. SE, Rochester, MN 55904, or placed in the yellow drop box located at the east end of the parking lot located outside the 2117 building. Please write "HOUSING" on all paperwork dropped off to the HRA. Your caseworker will then send you a notification by mail of your new rental amount.

Rent Payments:

As the county offices will be closed until further notice, your rental payment may be sent to OCHRA by 1) Mail at HRA, 2117 Campus Dr. SE, Rochester, MN 55904; 2) Placing in the rent drop box at the property office, or 3) Placing in the yellow drive-up drop box located at the east end of the parking lot located outside the 2117 building. If paying by check or money order, please write your full name, address with a unit number, and HRA on the form of payment. If it is necessary to pay by cash, please place the payment inside an enclosed envelope and write your full name, address with a unit number, HRA, and payment amount on the envelope and place it inside the dropbox. Please do not mail cash.

HQS Inspections:

All annual HQS inspections will be completed virtually through Microsoft Teams.  You will receive a phone call from your Housing Specialist to obtain your email address for the meeting invitation.