How to contact someone in jail

You can contact someone who is in jail by using the phone, US Mail, or email.

Mail

Read and understand the rules. All incoming mail is searched.

You may send:

• A handwritten letter, written with a pen or pencil (no crayon or marker)
• A typed letter
• Photos (they must be appropriate and do not have any kind of gang signs)

You may NOT send:

• Blank paper
• Books, magazines, newspapers
• Envelopes
• Magazine articles (including a page ripped out of or cut from a magazine, or a photocopy)
• Mail that has an odor, fluids, or stickers.
• Obscene or gang-related material
• Packages (Everything must fit inside an envelope.)
• Personal checks
• Stamps
• Third-party checks

All personal mail from family and friends such as letters, pictures, and drawings will be digitally delivered to detainees.

Send all correspondence to:

Olmsted County Jail

(Inmate Name) (Inmate Number)

P.O. Box 16120

Jonesboro, AR 72401

Detainees Sending Mail:

Detainees are allowed to purchase and send out an unlimited number of letters to correspond with you. These can be purchased through our vending services if they have money on their account.

Phone

Set up an ICSolutions account

You cannot call detainees (people in jail) directly. The detainee must call you. The detainee uses the ICSolutions prepaid telephone service. You must set up the prepaid telephone service account.

Call: 888-506-8407

What happens if I do not have an account and the detainee tries to call me?

The first time the detainee calls you, the first 60 seconds are free. This is the only call that is free.

At the end of the 60 seconds, stay on the line so that you can be transferred to a live Customer Care Representative.

They will give you information about all of the prepaid phone service options, payment purchase options, and answer any questions you have.

As soon as you purchase phone time, the detainee can make more phone calls.

Email

Friends and family can send messages and photos but will need to setup their account on JailATM.com. Contact information will need to be verified before being approved. Friends or family members that need help or have questions they can call 870-627-5476.   

Follow the following steps to create an account:

1. Navigate to JailATM.com in your internet browser. 
2. Click "Sign In/Register" in the top right corner.
3. Enter your email address (Please be sure to enter your complete email address).
4. Fill out all the information on the personal details form.
5. Click save.
6. Create a password.
7. Check your email, there will be an activation link sent to you.  Click on the link or copy the link and paste it into your browser.
8. Sign in using your email address and password.